Product information travels through several documents during a healthcare business enquiry. A catalogue line may be copied into a shortlist, an information request and a commercial comparison. Small transcription differences can make those documents refer to different presentations.
Keep a source beside each fact
Record where the name, strength expression and pack information came from. Distinguish public catalogue wording from a controlled specification supplied for review. When the information is updated, retain the version and scope so it is clear which presentation the change affects.
Use an explicit correction record
| Field | Record |
|---|---|
| Affected presentation | Full name and source URL |
| Previous wording | The expression being corrected |
| Reviewed wording | The replacement and its evidence |
| Affected materials | Shortlists, enquiries and other records requiring the same correction |
For the Dr. ICO paracetamol infusion presentation, preserve 1.0% w/v and 100 mL as separate concentration and container fields. Do not replace the original expression with an unreviewed conversion.
Check the full information chain
A correction is incomplete if the product page is accurate but an old shortlist still carries the earlier value. Identify the documents that depend on the corrected field and notify the people responsible for updating them through your own business process.
When raising a question with Dr. ICO, include the product link and the exact wording you need clarified. The contact page provides a route for product information enquiries. A clear reference helps the team resolve the discrepancy without guessing which pack was intended.
