Importer enquiries often slow down because replies refer to different versions of the same request. A simple reference system helps: give the enquiry a name, date and revision, then number every product line.
Build a request that can be answered line by line
| Column | Purpose |
|---|---|
| Line reference | A stable identifier within this enquiry |
| Catalogue URL | The exact presentation being discussed |
| Requested unit and quantity | A defined commercial amount |
| Information required | The specific question for this line |
| Response and date | The latest answer and its source |
A line reference belongs to your request; it is not a manufacturer SKU. Preserve the original product URL beside it so the supplier can identify the intended pack.
Keep revisions visible
When a requirement changes, state the changed lines and the new revision date. Avoid sending a new list without explaining whether it replaces the previous one. Mark a deleted request line as withdrawn in your working history rather than reusing its number for another product.
Separate factual clarification from negotiation. A question about concentration or pack identity should be resolved before it becomes an assumption in a commercial comparison.
Nominate one coordinator
Assign a person to consolidate replies and identify missing answers. This is especially useful when purchasing, logistics and a local review team contribute different questions. Share only the information needed for the enquiry and keep personal customer data out of the product list.
Start with the Dr. ICO catalogue and review your selections in the Inquiry List. Include the destination market and request reference in the message you actually send, then retain a copy for follow-up.
